Shipping & Returns

Shipping Information

We’re an independent European brand based in Lisbon, Portugal, and we currently ship across Europe.

Orders are prepared and shipped within 2 business days of purchase via CTT Expresso (Portugal) or UPS. As a small independent brand, we carefully prepare each order and always do our best to get your little joys on their way as quickly as possible. Occasionally, delays may happen.

Thank you for your patience and understanding.

Once your order leaves our studio, you’ll receive an automatic email with your tracking information so you can follow its journey to you.

Have any questions about your order or shipping? We’re always happy to help. Say hello at hello@peopleloverstudio.com.

Thank you for supporting a small independent brand. ♡

Shipping Costs

Portugal: €6

Europe: €10.99

We like to keep things simple. Shipping is charged at a flat rate, so you always know what to expect at checkout.

Delivery times may vary slightly depending on your destination. Once your order is on its way, you’ll receive a tracking link so you can follow its journey.

Questions about shipping? We’re happy to help; just drop us a line at hello@peopleloverstudio.com. ♡

Returns & Refunds

We hope you love your People Lover order. Every item is carefully checked and packed with love before leaving our studio.

If you change your mind, you can return your online purchase within 14 days of receiving your order. Items must be returned unused, in their original condition and, where applicable, with their original packaging and labels. Return shipping costs are the customer’s responsibility.

Once your return has been received and checked, your refund will be processed using the original payment method, in accordance with applicable consumer law.

If your item arrives damaged, faulty or incorrect, please email us at hello@peopleloverstudio.com with your order number, a short description and, if possible, photos of the issue. We’ll take care of it and find the best solution for you.

Personalised or made-to-order items may not be eligible for return, except where faulty or otherwise required by law.

Questions? Just drop us a line at hello@peopleloverstudio.com , there’s a person on the other side, and we’re always happy to help. ♡